Warranty Update: All Products Now Come With a 2-Year Warranty

Summary

We are updating our product warranty policy to provide a clearer and more consistent experience for future purchases.
Effective immediately, all newly purchased products will come with a standardized 2-year (24-month) warranty.

However, this policy update does not affect customers who purchased products in the past. All previous purchases will continue to enjoy their original warranty periods, whether 2 years or 3 years, exactly as promised at the time of purchase.

1. Why We Are Updating Our Warranty Policy

In the past, our product categories included different warranty durations—some offered 3 years, while others offered 2 years.
Although this worked for individual categories, it also created confusion for customers comparing multiple items.

To create a simpler and more transparent structure, we have standardized all future warranties to 2 years.

Our goals with this change:

• Provide a consistent warranty period across all products
• Make customer support and after-sales service easier and faster
• Improve clarity and reduce confusion during the purchase process
• Ensure a fair and unified support policy for all new customers

2. What Has Changed

✔ New Standard Warranty: 2 Years

All products purchased from now on will include a 2-year warranty, regardless of category.

✔ Effective for New Purchases Only

This new policy applies exclusively to orders placed after the date of this announcement.

✔ Previous Purchases Will Keep Their Original Warranty

If you bought a product before this update:

• Products that originally came with a 3-year warranty → still enjoy a full 3 years
• Products that originally came with a 2-year warranty → still enjoy 2 years
• No changes will be made to your existing warranty protection.

This standardized warranty applies to new purchases from:
Our official website

3. What the 2-Year Warranty Covers

Our warranty covers issues such as:

• Manufacturing defects
• Quality-related failures
• Functional malfunctions under normal use
• Component defects not caused by misuse

Not covered:

• Accidental or physical damage
• Unauthorized repairs or modifications
• Misuse or improper operation
• Damage caused by environmental factors

4. How to Request Warranty Service

Step 1 — Contact Customer Support
Provide your order number or proof of purchase.

Step 2 — Describe the Issue
Attach photos or videos if possible.

Step 3 — Receive a Solution
We will offer the most suitable resolution, such as repair, replacement, or technical support.

Customer Support Email:
service@vdiagtool.com or chat online with us

Final Message

We appreciate your trust and support.
By standardizing warranties for future purchases while fully honoring all existing warranties, we aim to deliver both clarity and fairness to all customers.

If you have questions or need assistance, our support team is always ready to help.

Thank you for being part of our community.