VDIAGTOOL | FAQ – Car Diagnostic Tools & Testers Support

Q1: "What is VDIAGTOOL?"

A1: VDIAGTOOL is a global automotive technology company that builds innovation, quality, durability and value into our products. VDIAGTOOL products are sold in over 150 countries and we listen to the needs of automotive repair shops and DIY professionals. VDIAGTOOL is committed to providing customers with exceptional value through the form and function of each tool because our products are used to generate revenue for businesses. Our tools are successful when they bring benefits to our customers or speed up their workflow.

Q2: "What kind of products does VDIAGTOOL produce?"

A2: VDIAGTOOL manufactures a wide variety of products for the automotive aftermarket. Our most important product lines are the VD Bi-Directional Scanner Series and the new V Series Power Circuit Probe Tester Series. The VD Series scanners are OE grade diagnostic tools that offer a wide range of features to cover a wide variety of vehicles from Asian, American, European and Exotic car manufacturers. VDIAGTOOL also manufactures Battery Repair Tools, Charging Packs, Battery Testers, Key Programming Tools, Paint Film Meters.

Q3: "What do I need to know?"

A3: Please note that diagnostic capabilities may vary depending on the vehicle's make, model, and year. While our scanners offer extensive coverage, some manufacturers use proprietary systems or protocols, which may affect functionality. To ensure compatibility with your specific vehicle, please provide yourvehicle information and VIN (Vehicle Identification Number), and confirm with us before purchasing. This will help avoid any potential limitations and ensure optimal performance.

Q4: "How to get coupons?"

A4: You can get coupons by subscribing to our email newsletter or participating in our promotional activities. Additionally, coupon information will be posted periodically on our website's homepage and in our emails.

Q5: “Do you ship worldwide?”

A5: Yes, we can ship worldwide.

Q6: “Where you ship goods from? How long does it take?”

A6: We ship from local warehouses in the US, EU, UK, and AU for most orders, with delivery in 2–5 business days. For other regions or out-of-stock items, orders are dispatched from our CN/HK warehouse, with delivery in 7–15 business days.

Q7: “What is the shipping cost?”

A7: For giving customer good shopping experience, we offer free international shipment.

Q8: “How do I track my package?”

A8: The package can be tracked on 17track.net . Or if you need a team members help to check up, please contact with our service team service@vdiagtool.com and we will be in touch with a status update.

Q9: "Will I get updates about my order?"

A9: Yes, you will receive email notifications at each key stage: when your order is placed, shipped, and delivered.

Q10: "What if my package is lost or damaged?"

A10: If your package is lost or arrives damaged, please contact us promptly. We will investigate the issue with the carrier and provide areplacement or refundas needed.

Q11: “What payment terms you can accept?”

A11: For payment, we accept Paypal, Visa, Discover, American Express, Mastercard, Klarna, Apple Pay and so on.

Q12: “My payment was declined, why? How to solve it?”

A12: If you made the purchase via Credit Card and failed, could you please contact with Stripe Support Team for solution? Or if the issue cannot be solved, please no worry, we accept Paypal payment as well.

Q13: “How do I cancel my order?”

A13: For the order, if not shipped out yet, please contact with our Service Support Team service@vdiagtool.com, we will cancel your order and give you full refund.

Q14: “What if my address is wrong?”

A14: If your parcel has not yet been shipped, please contact our customer service team immediately to update your address. If the recipient’s address was incorrect and delivery fails, the parcel will be returned to us. Once we receive it, we will contact you to confirm the updated address and arrange re-delivery.

Q15: “Is my information is securing using this site?”

A15: Yes, VDIAGTOOL takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please don’t worry for this.

Q16: "How do I check the status of my order?"

A16: To check the order status, you can check it in the shopping cart column. It contains all the purchase information. If you can't find it, please contact our customer service. Customer service is online all day long!

Q17: "Will I be charged customs duties?"

A17: We currently offer duty-free shipping. If you are charged any customs duties, please send us a copy of the receipt and we will fully reimburse you.

Q18: “Is my information is securing using this site?”

A18: Yes, VDIAGTOOL takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please don’t worry for this.

Q19: "What items are returnable?"

A19: Returned items must be in good condition, with no visible damage (scratches, cracks, etc.), and include all original accessories and packaging.Tip: Keep the original box and packaging until you’re sure you’re keeping the item.

Q20: "How do I return a product?"

A20: You can contact us through either of the following methods:Email: service@vdiagtool.comLive Chat on our websitePlease provide the following details:*Your order number/order email*Product serial number*A brief explanation of why you want to return the item

Q21: "When will I receive my refund?"

A21: Once we receive and inspect your returned item, your refund will be issued to your original payment method within 10 business days. Please allow extra time for your bank or credit card provider to process the refund.If it’s been over 14 business days since your refund was approved and you haven’t received it, contact us at service@vdiagtool.com.

Q22: "How will you refund me?"

A22: The refund are applied to the original payment method.

Q23: "Which items are non-returnable?"

A23: We do not accept returns for: 1. Clearance or final sale items 2. Customized products 3. Software upgrade services (digital goods)

Q24: "Can I exchange an item if I change my mind?"

A24: Yes. If your order hasn’t shipped yet, contact us within 24 hours to make changes.If your package has already shipped, we can attempt an intercept (additional fees may apply).If interception isn’t possible, we’ll help you return or exchange the item after it’s delivered. Tip: The fastest way to get the item you want is to return the original and place a new order.

FAQs